Frequently Asked Questions (FAQs)

Yes. People bank online, they transfer cash online, they even buy cars and airplanes online! Well, we use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order a diamond (or pearl necklace or gold bracelet, etc) without worrying about a thing. Your information is safe with us.

Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SLL) technology.

To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.

Ordering on is easy and safe. Once you have found the item you would like to purchase, click the "SHOP NOW” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You may also order over the phone by calling us. Call us : +91-9927067604.

We will email you once your item has been dispatched, we generally email delivery confirmations around 5pm so if you're expecting an item to be dispatched on a particular day, please be sure to check your email after 5pm/6pm.

  • (a) Our packaging only states ‘Shipra Diamond’ and 'PK and PK jewelers P. Ltd.' on the package, and the contents are not identifiable.
  • (b) We use Fedex / Blue Dart / Global Reputed Special Delivery. This is a guaranteed fast / express delivery service, which usually takes 2-4 days after we post the item and will require a signature.
  • (c) If you are out, our logistic provider will leave a card and the package can be collected from their local office or a re-delivery is arranged.
  • d) We will email you the day your item is sent so you know to look out for your delivery the following day.
  • Please note, delivery is free and your item will be fully insured during transit.Also we can deliver products to cardholder's shipping address only.

Please visit our contact us section.